Frequently Asked Questions



 

Atlantic Web Site Trouble Shooter and FAQ's

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Connection and Browsing Questions & FAQ's
 
I'm Having Trouble Connecting Or The Site Is Very Slow
Are My Connections OK?
What About My Modem?
Is My Browser OK?
I Am Having Trouble Using AOL
I Am Still Having Problems with my connection and browsing

Claims and Submission Questions & FAQ's

I am not familiar with the HCFA 1500 Form, how do I know what to fill in on the form?
How can I be sure that someone else can't view or change my claims?
I forgot my password or username, how do I log in?
What if I missed some required information on my claims submission?
Who is responsible for the data on the HCFA 1500 Claims form?
  


Connection and Browsing FAQ's

I'm Having Trouble Connecting Or The Site Is Very Slow
Atlantic Imaging makes every attempt to make your visit to this site a pleasant and easy experience.  If you are having problems their may be several reasons why this is happening that may not be related to this site. The following are some suggestions to help you make your visit to this and other sites a more pleasurable experience. This site is a B to B site and as a result assumes that most of Atlantic's visitors will be using a high band connection such as DSL or a cable modem.  Visitors using a dial-up may experience slow loading in some areas (such as "Take A Tour").  In an attempt to make modem visitors experience more pleasurable, we have provided some suggestions on this page that might improve your connect speed.
 
Are My Connections OK?   Check Your Settings....
If you are using older operating systems, such as Windows 95 or earlier, you may find problems when surfing the web and placing orders on line or other database driven functions. We suggest that you Do Not Use AOL or Netscape while visiting this site, although all functions should work with Netscape version 6 or higher.

Try and limit the number of windows (or different web sites and e-mail programs) that you have open at the same time, as well as and/or downloads or uploads going on in the background, this will "eat" your bandwidth.

Your temporary internet files folder may be too full or cache folder is too full, try clearing them.

If you are using a Pentium 133 or lower, this will affect your web speed, as well as the amount of RAM and Hard Disk size on your computer.

Check Your Connections....

First... if possible, connect to this site (and others) using a high speed DSL line or cable modem.

If that is not possible and you are connecting to the internet with a modem, you may not be connected at 56K, even if you have a 56K modem, most dial-up connections never reach a 56K rate, check your actual connection speed by double clicking on your connection in the system tray.  Sometimes hanging up and re-connecting to your ISP will improve your connection speed.

Try to get a handle on the state of your phone line connection. Test the line for noise, try hooking into a different phone outlet, new cords? from the computer to the phone outlet. What happens if you fax something to or from your computer? What happens if you call another computer and send a file?

Check with your ISP (Internet Service Provider). Can you try a different access number? Try a free trial through another ISP that uses different browser software and would have a different access number, to see if the connection process improves. Many ISP's experience slower service when many people are connected at the same time.

The time of day and amount of traffic on the web can significantly affect your speed, particularly if you are connecting through a large ISP such as AOL.

If you are using AOL and are experiencing problems, try opening an Internet Explorer Browser after connecting to AOL, and accessing the site using the Internet Explorer Browser.

Some  functions on this site
may not work properly using AOL Browsers, or older versions (version 5 and under) of Netscape Navigator.
 
Check Your Modem....
Check your modem configuration and if the line "only connect at this speed" is checked, Uncheck it, then run the speed up to 115,xxxbps, or raise this setting to maximum.  Update your modems driver/firmware if possible.  Check with you ISP and see if your dial-up connection settings can be configured better for their setups.
 
How Should Your Browser Be Set?
The Atlantic Imaging site has been optimized an performs the best with Microsoft Internet Explorer version 6.0 or higher. We recommend updating your browser as the new updates are released. Your browser should be set to Medium size fonts and the font setting should be set to use "Verdana" or "Arial", and should be "Java Enabled".  For best viewing we recommend your browser be set to a minimum of 800x600 with medium size fonts, and be running at 256 color or higher ("High Color" or "True Color" is preferred).  You should run your browser maximized for best viewing and navigation. To check your browser info in Internet Explorer, click on "help" and then on "about". Cookies should be enabled in your browser settings.
 
Are You Using AOL?
If you are using AOL and are experiencing problems logging in or accessing functions and mail on this site.....

Try opening a Internet Microsoft Internet Explorer Browser after connecting to AOL, and accessing the site using the Internet Explorer Browser.

Some login functions as well as other java script and database functions on this site
will not work properly using AOL.
 
I Am Still Having Problems, Could The Problem Be This Site?....
Yes it is possible that the problem your are having is related to this site, all sites occasionally have problems, and at times you may experience a connection problem if the site is in the process of being updated.  However, we have found that most access problems are related to the visitor's (or the visitor's ISP) settings and connections.
   

Claims and Submission FAQ's

I am not familiar with the HCFA 1500 Form, how do I know what to fill in on the form?
We provided a detailed interactive description of the HCFA 1500 form and the required fields on this site. HCFA help is available at all times to registered members when working with claims.
 
How can I be sure that someone else can't view or change my claims?
The iHCFA.com site has been optimized for security. Your User Name and password must be accompanied by a Certificate issued by ATLANTIC for Logon Entry. Do not give your password to anyone without administrative clearance.
 
I forgot my password or username, how do I log in?
ATLANTIC can provide the original user with the username and password after security validations have occurred. Please call iHCFA.com at 973-451-9415 ext 8234.
 
What if I missed some required information on my claims submission?
HCFA.com was developed to submit only fully completed claims for Pre-Funding. While flexible and easy to use, you must not be misled by the belief that if you submit a claim missing required information, ATLANTIC will simply fill it in. It will be your responsibility to gather the information needed to complete your claim for submission and Pre-Funding.

The number one reason why your claims are delayed in processing for payment is due to lack of required information.
 
 
Who is responsible for the data on the HCFA 1500 Claims form?
This responsibility rests with you and your patient or insured! If you want to be reimbursed in a timely manner, ask the right questions. Ask them at the onset of treatment, and double check the required information.

Follow this advice and the time between service and reimbursement will drastically decline